At Mazères Beautè, we hold a professionalism standard and we expect potential clients to maintain the same level of professionalism with our policies. Once you’ve booked your appointment, provided that you have entered your legal first and last name, the intake form is to be filled out completely and signed, if you fail to comply and do not fill out the in-take form for any reason - your appointment will be cancelled and deposit refunded.

Disclaimer: Please be aware that no children or minors are allowed to book appointments. Only individuals who are 21 years old and above are eligible to book.

No, it is not permitted to book an appointment on behalf of someone else. When you schedule an appointment, you are required to fill out and sign an intake form that goes on file with the name provided at the time of booking. If the government-issued ID submitted via your intake form does not match the name on the booking and/or intake form, the appointment will be canceled, your deposit will be refunded, and you will be banned from booking future appointments. This policy is in place to prevent fraud and ensure accurate identification. We appreciate your understanding and cooperation in maintaining a safe and trustworthy environment for all clients.

At our establishment, we collect a non-refundable deposit to secure your appointment slot. This deposit is intended to serve multiple purposes:

1. Prevention of Fraudulent Activities: Requiring a deposit helps us deter no-shows, last-minute cancellations, or other fraudulent activities that can disrupt our schedule and affect service providers plus other clients.

2. Ensuring Serious Clientele: By asking for a deposit, we aim to attract and prioritize clients who are committed to their appointments and value our services.

Cancellation/Rescheduling should be made through the website using your confirmation email/text that you have recieved upon booking your appointment.

Please note that deposits are non-refundable. By canceling your appointment, you forfeit your deposit. This policy is clearly communicated to you at the time of booking your appointment.

You may reschedule your appointment one time using your initial deposit, provided it is done at least 48 hours in advance of your booked appointment time/date. If you require a second reschedule, you will forfeit your original deposit and be required to pay an additional deposit.

If you need to reschedule less than 48 hours before your appointment, please note that this will be treated as a cancellation, and a new deposit will be required to book a new appointment.

If there is an emergency, please contact the salon via WhatsApp at 7707652614. If you do not receive an immediate response, it maybe because you have contacted us outside of our business hours. Rest assured, we will respond on the next business day during our regular operating hours

For safety and insurance reasons, we cannot accommodate children during your appointment. Additionally, extra guests are not allowed during your service.

We acknowledge that unforeseen circumstances may cause delays that are beyond your control. However, it is crucial to allocate an additional 15 minutes for your commute to account for any unexpected incidents or traffic congestion.

In the event that you foresee being late beyond the scheduled time and grace period (15 mins), we kindly request that you communicate via WHATS-APP (770.765.2614) as phone calls are not permitted. Failure to arrive within your 15 minutes grace period, Mazère Beauté reserves the right to classify you as a no-show and cancel your appointment. Deposit is forfeited as well. If a delayed arrival can be accommodated, please note that an additional $40 fee will be applied to your service.

Should we observe a pattern of repeated lateness to your appointments, we will regrettably need to discontinue providing nail care services to you.

Our business hours are as follows:

- Sunday: 9 AM - 4 PM

- Monday: 8 AM - 6 PM

- Tuesday: Closed

- Wednesday: 8 AM - 6 PM

- Thursday: Closed

- Friday: 9 AM - 5 PM

- Saturday: 8 AM - 5 PM

We strive to respond to all client inquiries during these hours. If you reach out to us outside of these times, please know that we will get back to you as soon as we reopen. Thank you for your understanding!

Our waitlist is tailored for pre-existing clients with a government-issued ID, signed intake form and credit/debit card on file, essential for processing last-minute availability appointments.

Our pricing is subject to change in response to market fluctuations and shifts in costs within the nail salon industry. Factors such as changes in the prices of supplies, equipment, and overhead expenses can impact our pricing structure. By remaining adaptable to these dynamics, we strive to maintain competitive pricing while upholding the quality of our services. Your understanding and support are appreciated as we navigate these changes to continue delivering exceptional nail care experiences.